SHUBHH12 – Return & Refund Policy
SHUBHH12 par hum apne customers ko quality stationery products aur reliable shopping experience dene ke liye committed hain. Agar aapko received product mein koi problem hai, to neeche di gayi policy ke according return, replacement ya refund request kar sakte hain.
1. Return Eligibility
Return/Replacement tabhi accept kiya jayega jab:
- Product damaged, defective ya faulty condition mein receive hua ho.
- Aapko wrong product receive hua ho.
- Product ka quantity/order received order se different ho.
- Product unused aur original condition mein ho.
- Product ke original packaging, labels aur accessories available hon.
2. Return Request Time
Customer ko product receive hone ke 2** din ke andar** return/replacement request raise karni hogi.
Return request ke liye customer ko order number ke saath product ki clear photos/video provide karni pad sakti hai, especially damaged ya defective product ke case mein.
3. Non-Returnable Products
Neeche diye gaye cases mein return/refund generally accept nahi kiya jayega:
- Customer ke use ke karan damaged product.
- Used, opened ya altered product, jab damage customer ke use se hua ho.
- Product ki original packaging missing ho.
- Normal wear and tear.
- Customer ki galat information ya galat address ke karan delivery issue.
- Customized/personalized products, agar applicable ho.
4. Wrong or Damaged Product
Agar aapko wrong, damaged ya defective product receive hota hai, to product receive karne ke 48 hours ke andar SHUBHH12 customer support ko inform karna recommended hai.
Verification ke baad SHUBHH12 ke discretion par:
- Replacement product bheja ja sakta hai; ya
- Eligible case mein refund process kiya ja sakta hai.
5. Refund Policy
Approved refund ke baad refund usi payment method mein process kiya jayega jisse payment ki gayi thi.
Refund processing time payment provider/bank ke according vary kar sakta hai. Shipping charges, COD charges ya other applicable charges refundable nahi honge, except where required by applicable law or where the issue is caused by SHUBHH12.
6. Replacement
Agar replacement approve hota hai, to replacement product availability ke subject to bheja jayega.
Agar same product available nahi hai, to SHUBHH12 customer ko suitable alternative ya eligible refund option provide kar sakta hai.
7. Return Shipping
Agar return/replacement ka reason wrong, damaged ya defective product hai aur claim verify ho jata hai, to applicable return shipping cost SHUBHH12 bear kar sakta hai.
Customer ki preference ya mistake ke karan return hone wale products ke shipping charges customer ko bear karne pad sakte hain.
8. Order Cancellation
Order dispatch hone se pehle cancellation request ki ja sakti hai. Dispatch ke baad cancellation request accept hona guaranteed nahi hai.
Agar order already dispatch ho chuka hai, to return policy ke applicable terms follow honge.
9. Return Approval
Har return/refund request verification ke subject to hai. SHUBHH12 ko right hai ki policy conditions fulfill na hone par return/refund request reject kare.
10. How to Request a Return or Refund
Return/refund request ke liye customer ko:
- Apna Order Number provide karna hoga.
- Return ka reason batana hoga.
- Damaged/wrong product ke case mein clear photos/video share karni hogi.
- SHUBHH12 customer support ke instructions follow karne honge.
Customer Support:
Phone: [Your Phone Number]
Email: [Your Email Address]
11. Important Note
Product ko return karne se pehle SHUBHH12 customer support se return approval/instructions lena zaroori hai. Unauthorized return shipment accept hona guaranteed nahi hai.
SHUBHH12 reserves the right to update or modify this Return & Refund Policy from time to time. Updated policy website par publish ki jayegi.
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